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10-09-19

OnStar and GM are breaking records for customer service

OnStar and GM are breaking records for customer service

Looking up at the night sky, you can see a billion stars. What you can’t see are the more than one billion customer requests that OnStar has fielded since their inception almost twenty years ago.

In 1996, the first OnStar system premiered on GM vehicles. Now, with over a million GMC, Buick, Cadillac and Chevy vehicles in Canada and North America outfitted with OnStar, it’s no wonder that OnStar and GM are breaking records for customer service.

The original OnStar service was a lot more basic than OnStar 4G LTE available on new models like the 2016 Chevy Equinox or 2015 GMC Sierra. The original service would allow drivers and passengers to place a call from the vehicle if the airbags deployed. OnStar used, and still uses, GPS and cellphone connective technology to allow customers to get directions on the road, reach out for help in emergencies or even digitally make a diagnostic on their vehicles.

Man in GM vehicle activates OnStar

Today the service is even better. Today you can link your mobile device to a vehicle-generated hotspot and enjoy the internet wherever you are, as well as many other great features available on many new GM vehicles. While OnStar cannot (yet!) drive your vehicle for you, it can help with pretty much anything else.

In over one billion requests, OnStar has connected people to emergency services after accidents, guided people to delicious restaurants, and remotely slowed stolen vehicles during high speed chases. OnStar personnel have even helped deliver babies!

In the years to come, OnStar is likely to continue offering great customer service, and help with a billion more little parts of daily life. And Craig Dunn Motor City is glad to continue offering the service in a multitude of new cars, trucks and SUVs for your safety and driving pleasure.

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